--- title: How can I restore access to my account? 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(2FA) ## General Information If access to the authenticator device has been lost and login is no longer possible, the support team can assist in restoring access to the account.    \+ Contact **support@additive.eu** or the assigned **Customer Success Manager**. \+ A short video call or phone appointment will be arranged to verify the user’s identity. \+ After successful verification, the old authenticator device will be removed from the system. \+ Login will then be possible again, and two-factor authentication can be reconfigured.   INFO: For security reasons, access can only be restored after successful identity verification.   [ADDITIVE+ ACCOUNT - How do I enable the Two-Factor Authentication?](https://knowledge.additive.eu/en/knowledge/how-do-i-enable-the-two-factor-authentication?hsLang=en) - [General information](https://knowledge.additive.eu/en/knowledge/general-information?hsLang=en#main-content) - [General Information](https://knowledge.additive.eu/en/knowledge/general-information?hsLang=en#general-information) - 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